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Processing
Orders are usually shipped within 48 hours. Orders placed after 4pm (Pacific Time) will be processed on the next business day. If a product is temporarily unavailable (backorder), you will be informed by email.

 

Shipping
Shipments for online orders are sent out from Santa Clara, California. Shipping charges vary depending on your country and which products ordered and will be calculated when you check out. You will be able to view the charges before processing payment. For products not on backorder, the following are the approximate arrival times for online orders.

Shipped within the continental US - 3 to 5 business days
Shipped outside of the continental US - 4 to 10 business days

 

Questions
If you have any questions about an online order that you have already placed, please send an email to dowsupinvestment@yahoo.com and include your transaction ID.

 

Other Ways to Order from SecuGen

You may contact the Sales Department to order the same products offered through the Online Store as well as other products not listed in the Online Store.

 

Returns Policy

New and unused items sold directly from us may be returned for a refund if you contact us within 7 days of delivery.

No refund will be issued for:

  • Items returned without authorization from SecuGen
  • Requests for refund made more than 7 days after delivery
  • Any item that has obvious signs of use
  • Any item not returned in the condition it was received

If the product is defective in material or workmanship, it may be returned to us for repair or replacement within the warranty period for that product.

No repair or replacement will be made for:

  • Items returned without authorization from SecuGen
  • Items damaged by abuse, accident, misuse, misapplication, or unauthorized modification or repairs

All products, whether new or defective, must be authorized before being returned.

To request a Return Merchandise Authorization (RMA), please e-mail us at dowsupinvestment@yahoo.com. We are not responsible for any product returned without an RMA number.

 
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